Access the Provincial and Territorial Public Health Authority Portal
This portal allows recognized provincial and territorial public health authorities (PTPHAs) to communicate with Immigration, Refugees and Citizenship Canada (IRCC) electronically.
Through the portal, IRCC will notify PTPHAs when a foreign national who must report for medical surveillance lands in Canada. PTPHAs can use the portal to
- search and review medical surveillance information
- exchange medical documents with IRCC
- submit compliance status reports
IRCC must approve PTPHAs before they can use the portal.
If you’re using the portal for the first time
Email the Public Health Liaison team at IRCC.MHBSurveillance-SurveillanceDGMS.IRCC@cic.gc.ca
- for approval to use the portal
- to get your sign-in information
You must use an electronic credential to access the portal. This electronic credential can be a GCKey or a Sign-In Partner.
Use a Sign-In Partner
- Use the same sign-in information you use for other online services (for example, online banking).
- None of your information will be shared with IRCC. Your Sign-In Partner will not know which government service you are using.
- You will temporarily leave ca-ciconline.com to use your Sign-In Partner.
View the full list of Sign-In Partners
- Affinity Credit Union
- Alberta Treasury Branches
- BMO Financial Group
- CIBC Canadian Imperial Bank of Commerce
- Desjardins Group
- National Bank of Canada
- RBC Royal Bank
- Scotiabank
- Tangerine
- TD Bank Group
Use GCKey
- Sign in with a GCKey user ID and password if you do not use one of the Sign-In Partners.
- Register for a GCKey user ID and password if you do not have one.
You need a different GCKey for each portal to avoid issues with your account.
If you already have a GCKey for another portal (like the Employer Portal), create a new one to sign in to the PTPHA Portal.
We require two-factor authentication for GCKey
Two-factor authentication protects your account. You need to choose a second authentication method (other than your username and password) to use each time you sign in.
Set up your two-factor authentication method
Change your two-factor authentication method
You need access to your existing email or authenticator app, or to your saved recovery codes.
If you have access to your two-factor authentication method
- Sign in to your account with your GCKey username and password.
- Select Manage your two-factor authentication on the Welcome page.
- Select Change your two-factor authentication on the authentication success page.
- Follow the prompts to set up two-factor authentication again.
- Save your new recovery codes somewhere safe. Your old codes will no longer work.
If you don't have access to your two-factor authentication method
You have recovery codes:
- Sign in to your account with your GCKey username and password.
- Select Recover account on the two-factor authentication page.
- Enter one of the recovery codes you saved when you first set up two-factor authentication.
- Select Change your two-factor authentication on the authentication success page.
- Follow the prompts to set up two-factor authentication again.
- Save your new recovery codes somewhere safe. Your old codes will no longer work.
You don’t have recovery codes:
- Sign up for a new GCKey username and password.
- Create a new account in the IRCC secure account.
- Follow the prompts to set up two-factor authentication again.
- Save your new recovery codes somewhere safe. Your old codes will no longer work.
During this process, you may be able to:
- recover your account
- link your existing applications to your new account
Contact the GCKey Service Desk
GCKey representatives can only help with GCKey issues (including two-factor authentication). They don’t have access to any Government of Canada account or application information.
- Canada and the United States: 1-855-438-1102
- Text telephone (TTY/TDD): 1-855-438-1103
- Outside Canada and the United States: 1-800-2318-6290
GCKey representatives are available to assist you by phone year round, 24 hours a day, 7 days a week.
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