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Access the Designated Learning Institution Portal

The Designated Learning Institution (DLI) Portal is for post-secondary educational institutions that need to report on the enrolment status of their international students.

All post-secondary DLIs, except for those in Quebec, must use the DLI portal to complete their reports. Reports must be submitted twice a year, in April and November. We’ll email the primary contact at each post-secondary DLI when it’s time to complete and submit a report.

Read the following guides before using the DLI portal:

This online service will be unavailable from 12:00 a.m. to 5:30 a.m. Tuesday, January 30, 2024 Eastern time, in order to perform system maintenance.

Use a Sign-In Partner

Continue to Sign-In Partner

  • Use the same sign in information you use for other online services (for example, online banking)
  • None of your information will be shared with IRCC. Your Sign-In Partner will not know which government service you are using.
  • You will temporarily leave ca-ciconline.com to use your Sign-In Partner
View the full list of Sign-In Partners
  • Affinity Credit Union
  • Alberta Treasury Branches
  • BMO Financial Group
  • CIBC Canadian Imperial Bank of Commerce
  • Desjardins Group
  • National Bank of Canada
  • RBC Royal Bank
  • Scotiabank
  • Tangerine
  • TD Bank Group

Use GCKey

Continue to GCKey

  • Sign in with a GCKey user ID and password if you do not use one of the Sign-In Partners
  • Register for a GCKey user ID and password if you do not have one.
We require two-factor authentication for GCKey

Two-factor authentication protects your account. You need to choose a second authentication method (other than your username and password) to use each time you sign in.

Set up your two-factor authentication method

Change your two-factor authentication method

You need access to your existing email or authenticator app, or to your saved recovery codes.

If you have access to your two-factor authentication method
  1. Sign in to your account with your GCKey username and password.
  2. Select Manage your two-factor authentication on the Welcome page.
  3. Select Change your two-factor authentication on the authentication success page.
  4. Follow the prompts to set up two-factor authentication again.
  5. Save your new recovery codes somewhere safe. Your old codes will no longer work.
If you don't have access to your two-factor authentication method
You have recovery codes:
  1. Sign in to your account with your GCKey username and password.
  2. Select Recover account on the two-factor authentication page.
  3. Enter one of the recovery codes you saved when you first set up two-factor authentication.
  4. Select Change your two-factor authentication on the authentication success page.
  5. Follow the prompts to set up two-factor authentication again.
  6. Save your new recovery codes somewhere safe. Your old codes will no longer work.
You don’t have recovery codes:
  1. Sign up for a new GCKey username and password.
  2. Create a new account in the IRCC secure account.
  3. Follow the prompts to set up two-factor authentication again.
  4. Save your new recovery codes somewhere safe. Your old codes will no longer work.

During this process, you may be able to:

Contact the GCKey Service Desk

GCKey representatives can only help with GCKey issues (including two-factor authentication). They don’t have access to any Government of Canada account or application information.

  • Canada and the United States: 1-855-438-1102
  • Text telephone (TTY/TDD): 1-855-438-1103
  • Outside Canada and the United States: 1-800-2318-6290

GCKey representatives are available to assist you by phone year round, 24 hours a day, 7 days a week.

Get more help with two-factor authentication

Technical difficulties: We upgrade our system on a regular basis and this may cause minor technical issues. If you experience any issues when signing in, clear your browser cache and try again.

If you’re still experiencing technical difficulties after clearing your browser cache, email the DLI mailbox. In your email, include a detailed description of the problem, the steps you have taken and, if possible, a screenshot.

You should receive a response within 10 business days.

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