Employment Insurance reporting

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Quebec Residents: This service won’t be available from 11:00 pm (EST) Saturday, January 27 to 7:00 am (EST) Sunday, January 28 due to system maintenance.

What you need to report

While receiving Employment Insurance (EI) benefits, you have to complete a report every 2 weeks to show that you’re eligible and to continue receiving benefits.

For each week of the report, you need to:

indicate dates and hours worked and earnings before deductions, even if you’ll be paid later
provide the contact information of any employers
enter hours spent at school or in a training course and any training allowance received
indicate whether you were available for work
report other money, even if you’ll receive it later

For information on earnings and other money, visit Employment Insurance (EI) earnings chart.

Track your hours and earnings

A reporting calendar is available to help you track your hours and earnings. This will make it easier to fill your report.

You need to report hours and earnings from each job, including self-employment.

Use the reporting calendar

How to fill in the reporting calendar

At the top of the calendar, enter the dates for the weeks you’re reporting. Use Sunday as the first day and Saturday as the last day of the week. For example, Sunday, September 6 to Saturday, September 12
In the “Hours” column, enter the total number of full and partial hours worked each day. For example, 8.25 hours
In the “Earnings” column, enter the total earnings before deductions for each day of the week you worked. Include all earnings, such as tips, commissions or vacation pay
Add up the “Hours” column and enter the total in the “Total to report for this week” box. Report only full hours. Round down to the nearest hour; do not round up. For example, if you worked 38.5 hours, you would enter 38 hours
Add up the “Earnings” column and enter the total in the “Total to report for this week” box. Round your total earnings to the nearest dollar. For example, if your earnings were $125.49, enter $125. If your earnings were $125.50, enter $126
When it comes time to complete your report, enter the total amounts from your calendar where required
Once you complete and submit your report, the due date of your next report will be displayed. Note this date at the bottom of your reporting calendar as a reminder

Hours and earnings for the week of: Insert work week 1

Sunday

Hours: Insert number of hours worked on Sunday
Earnings: Insert earnings amount on Sunday

Monday

Hours: Insert number of hours worked on Monday
Earnings: Insert earnings amount on Monday

Tuesday

Hours: Insert number of hours worked on Tuesday
Earnings: Insert earnings amount on Tuesday

Wednesday

Hours: Insert number of hours worked on Wednesday
Earnings: Insert earnings amount on Wednesday

Thursday

Hours: Insert number of hours worked on Thursday
Earnings: Insert earnings amount on Thursday

Friday

Hours: Insert number of hours worked on Friday
Earnings: Insert earnings amount on Friday

Saturday

Hours: Insert number of hours worked on Saturday
Earnings: Insert earnings amount on Saturday

Total to report for this week:

Hours: Insert total hours for work week 1
Earnings: Insert total earnings for work week 1

Hours and earnings for the week of: Insert work week 2

Sunday

Hours: Insert number of hours worked on Sunday
Earnings: Insert earnings amount on Sunday

Monday

Hours: Insert number of hours worked on Monday
Earnings: Insert earnings amount on Monday

Tuesday

Hours: Insert number of hours worked on Tuesday
Earnings: Insert earnings amount on Tuesday

Wednesday

Hours: Insert number of hours worked on Wednesday
Earnings: Insert earnings amount on Wednesday

Thursday

Hours: Insert number of hours worked on Thursday
Earnings: Insert earnings amount on Thursday

Friday

Hours: Insert number of hours worked on Friday
Earnings: Insert earnings amount on Friday

Saturday

Hours: Insert number of hours worked on Saturday
Earnings: Insert earnings amount on Saturday

Total to report for this week:

Hours: Insert total hours for work week 2
Earnings: Insert total earnings for work week 2

Next report due on: Insert date

Download the Employment Insurance reporting calendar

Reporting calendar [PDF - 80 KB]

How to submit your report

When you applied for benefits, Service Canada mailed you a benefit statement. This statement included a 4-digit access code. You need this code and your social insurance number (SIN) to submit your reports.

You can submit your reports by Internet or by telephone.

By Internet

The Internet Reporting Service is simple, fast, convenient and secure.

Submit your report by Internet

If you stay on a page for more than 10 minutes, you’ll be disconnected.

If we need more information to process your report, you’ll receive a message at the end of your report asking you to call us.

Privacy notice statement

The information you provide is collected under the authority of the Employment Insurance Act (1996) to determine your eligibility for Unemployment Benefits (including Family Supplement) Employment Benefits, employment services and training. Completion is voluntary; however failure to complete this form will result in you not being considered for the aforementioned benefits. The information will be retained in "Personal Information Bank(s) "ESDC-PPU-150", "Insurance Claim File-Local Office" and/or "ESDC-PPU-293", "Employment Benefits and Support Measures" and will be used and disclosed in accordance with the conditions listed therein. For Employment Benefits, services and training, this may include the provision of information to your province/territory for the administration of the Labour Market Development Agreements or to third party service providers.

Under the provisions of the Privacy Act, individuals have the right to protection of, and access to, their personal information. Instructions for obtaining your personal information are outlined in the government publication entitled Info Source, a copy of which is located in all Employment and Social Development Canada (ESDC).

We use software to monitor network traffic in order to identify cyber threats, unauthorized attempts to upload information, change information, or otherwise cause damage. This software receives and records network, environmental, and behavioral metadata. We make no attempt to link this metadata with the identity of individuals visiting our pages, unless an attempt to undertake inappropriate activity has been detected.

Questions or comments regarding this policy or the administration of the Privacy Act in Employment and Social Development Canada (ESDC) may be directed to the Coordinator (nc-fas-sfa-atip-aiprp@hrdc-drhc.gc.ca), Access to Information and Privacy.

Please note that by providing and submitting your SIN and Access Code, you will be deemed to have signed your online report. Keep your Access Code safe and store it separately from your SIN.

If you receive an error 404 message

If you receive an error 404 message when you try to log in:

clear your browser’s cache
delete cookies, or
use another browser

Internet Explorer compatibility view

Make sure the Internet Reporting Service website hasn’t been added to your browser’s compatibility view list:

click on the Tools menu and then Compatibility View settings
remove the website if it appears on the list

By telephone

If you don’t have Internet access, you can use the Telephone Reporting Service by calling 1-800-531-7555.

If we need more information to process your report, we’ll transfer your call to an agent or you’ll receive a message to call back during business hours.

The service standard and the average wait time to speak to an agent are the same as for the Telephone Information Service.

Paper reports

If you can’t submit your report online or by phone, you must mail a paper report.

Mistakes can happen

You can modify your report before submitting it when you send it by Internet or by telephone.

If you think you made a mistake on report you already submitted, call us as soon as possible. If you don’t, you risk being overpaid and having to repay benefits.

When to submit your next report

After you submit a report, you’ll be given the date that your next report is due. Mark this date on your calendar. You won’t be able to submit your report before this date, but you have 3 weeks from this date to submit it.

Ask for an exemption from reporting

For some types of EI benefits, you can choose to be exempted from reporting. If you’re eligible, you can request a reporting exemption, or cancel it, any time during your claim.

You can agree to this exemption when you submit your EI benefits application. You can also call us to be exempted.

You can choose to be exempted if:

you’re receiving maternity, parental or caregiving benefits
you’re participating in an apprenticeship program
you’re part of a Work-Sharing agreement

If you’re receiving maternity, parental or caregiving benefits or you’re participating in an apprenticeship program

If you’re exempted, you must contact Service Canada if:

you work
you receive money
any situation arises that affects your EI benefits

If you’re part of a Work-Sharing agreement