EI Contact information – Individuals
Information on Employment Insurance
Online
You can complete the following tasks online:
- submit your EI report with the Internet Reporting Service
- apply for direct deposit
- learn how to apply for EI benefits
- use My Service Canada Account (MSCA) to:
- view my current claim
- view my past claims
- view my payment information
- view my EI messages
- view my records of employment
- view EI publications
- obtain a copy of your T4E
- update your mailing address and telephone number Currently unavailable
- submit an eServiceCanada request form to have a Service Canada representative call you back within 2 business days to address your request
By phone
You can submit your EI reports using the Telephone Reporting Service.
Employment Insurance Telephone Information Service
The Employment Insurance Telephone Information Service is an automated telephone service that provides general and more specific information on the EI program. It is available 24 hours a day, 7 days a week.
When you call, you can use self-service options to:
- submit electronic reports
- get information on benefits, including your specific claim
To get more information or make changes to your claim, you may speak with an EI representative during business hours.
For information about Canada Emergency Response Benefit claims filed with Service Canada, please also contact this telephone service. Please note that the period to apply for the Canada Emergency Response Benefit is now closed.
To access information about your claim, you will need your SIN and access code, which you will find on the benefit statement that is mailed to you after you apply for benefits.
Toll-Free: 1-800-206-7218
TTY: 1-800-529-3742
The hours of operation are 8:30 am to 4:30 pm local time, Monday to Friday.
Request a call back
Submit an eServiceCanada request form to have a Service Canada representative call you back within 2 business days.
Average wait times
Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of January 22, 2024.
Definition of average wait time
This is the average length of time that callers wait in queue before speaking to an agent.
Days | Average wait time |
---|---|
Monday January 22, 2024 | 7 minutes |
Tuesday January 23, 2024 | 3 minutes |
Wednesday January 24, 2024 | 1 minute |
Thursday January 25, 2024 | 48 seconds |
Friday January 26, 2024 | 6 minutes |
Average wait time for the week of January 22, 2024 | 4 minutes |
To resolve your enquiry without waiting to speak to a representative, you may use one of our online self-service options or telephone self-service options described above.
Weekly average wait times
Weeks | Average wait time |
---|---|
The week of January 15 to 19 | 3 minutes |
The week of January 8 to 12 | 8 minutes |
The week of January 1 to 5 | 13 minutes |
The week of December 25 to 29 | 19 minutes |
Monthly average wait times
Months | Average wait time |
---|---|
December 2023 | 5 minutes |
November 2023 | 3 minutes |
October 2023 | 1 minute |
September 2023 | 1 minute |
August 2023 | 6 minutes |
July 2023 | 10 minutes |
June 2023 | 23 seconds |
May 2023 | 16 seconds |
April 2023 | 4 minutes |
March 2023 | 9 minutes |
February 2023 | 16 minutes |
January 2023 | 25 minutes |
By mail
You can complete the following tasks by mail:
- submit your EI claimant reports
- submit supporting documentation
Province | Returning reports | Sending supporting documents |
---|---|---|
Alberta | Service Canada Employment Insurance Program PO Box 2100 Vancouver BC V6B 3T4 |
Service Canada Centre P.O. Box 245 Edmonton AB T5J 2J1 |
British Columbia | ||
Manitoba | ||
Northwest Territories | ||
Nunavut | ||
Saskatchewan | ||
Yukon | ||
New Brunswick | Service Canada Employment Insurance Program PO Box 6080 Moncton NB E1C 0A7 |
Service Canada Centre P.O. Box 8548 St. John's NL A1B 3P3 |
Nova Scotia | ||
Prince Edward Island | ||
Newfoundland and Labrador | Service Canada Employment Insurance Program P.O. Box 8548 St. John's NL A1B 3P3 |
Service Canada Centre P.O. Box 8548 St. John's NL A1B 3P3 |
Ontario | Service Canada Employment Insurance Program PO Box 4500 Belleville ON K8N 5C1 |
Service Canada Centre P.O. Box 2602 Mississauga ON L4T 0B1 |
Quebec | Service Canada Employment Insurance Program PO Box 60 Boucherville QC J4B 5E6 |
Service Canada Centre P.O. Box 60 Boucherville QC J4B 5E6 |
In person
You can complete the following tasks at a Service Canada Centre:
- submit supporting documents
- accept Proof of Identity documents
- authenticate appointed representatives and third parties
- telephone interpretation services
- obtain a temporary access code
Find a Service Canada office near you
Protecting your information
You now need to show valid ID and answer verification questions at Service Canada Centres to access your file.
To be accepted, your valid ID needs to show your legal name, photo, signature and/or date of birth.
Examples of accepted ID include:
- One of the following:
- a passport (Canadian or foreign) or permanent resident card
- a Certificate of Indian Status issued by the Government of Canada
- a provincial or territorial ID card or drivers license
- or 2 of the following:
- a birth certificate (provincial or territorial)
- a certificate of Canadian citizenship
- a certificate of registration of birth abroad
- any other government-issued ID
No ID is required to ask about our programs or services.
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