Contact us

Applying by phone

You can apply for the CDCP by phone using the automated phone service. Call 1-833-537-4342 and select ‘Option 1’.

The automated phone service is available 24 hours a day, 7 days a week.

If you’ve already applied

To access information about your application, you will need to provide:

• your Social Insurance Number (SIN)
• your Application Code (found on the top-right corner of your invitation to apply letter), and
• other personal information that we have on file to verify your identity

General questions

Telephone number

1-833-537-4342

The hours of operation are 8:30 am to 4:30 pm local time, Monday to Friday.

You can apply using the automated phone service 24 hours a day, 7 days a week.

TTY number

1-833-677-6262

The hours of operation are 7:00 am to 7:30 pm Eastern time, Monday to Friday.

Outside of Canada

1-613-221-3227

The hours of operation are 7:00 am to 7:30 pm Eastern time, Monday to Friday

Request a call back

Submit an eServiceCanada request form to have a Service Canada representative call you back within 2 business days.

In person

Visit any Service Canada Centre or Scheduled Outreach Site to get help in person.

Find a Service Canada office near you

You need to show ID and answer verification questions to access your file in person.

To be accepted, your ID needs to show your legal name, photo, signature and/or your date of birth.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of January 22, 2024.