Contact the Charities Directorate

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Client service

Our client service representatives can provide you with:

general information about registered charities
information on how to apply for registration online
information on how your charity should properly issue official donation receipts and how to fill out the annual information return (Form T3010)
guidance on changing your charity's legal name, purposes, activities, and more

If you are looking for information about a specific charity or want to make an information request, go to How to get information about a charity.

You can contact a representative Monday to Friday (except statutory holidays) between 9 a.m. and 5 p.m., local time:

By phone/TTY

By phone:
1-800-267-2384

By TTY service for people with a hearing or speech impairment:
1-800-665-0354

By mail

Mail paper information returns and financial statements to:
Charities Directorate
Canada Revenue Agency
105 – 275 Pope Road
Summerside PE C1N 6E8

Mail all other inquiries or changes to:
Charities Directorate
Canada Revenue Agency
Ottawa ON K1A 0L5

By fax

By fax:

833-339-0997 (toll-free number)
418-556-1813

Send your documents to only one number and avoid duplication.

Through MyBA

Through MyBA:

If you’re registered with My Business Account (MyBA), any action that previously required written correspondence can now be done through the MyBA portal. For information on making specific changes to your charity’s account, click here. For all other enquiries, simply:

1. Login to MyBA.

2. Under your RR account, select “Update registered charity or RCAAA information”.

3. Select “submit an enquiry” from the dropdown menu.

For all other communications from the Canada Revenue Agency, you can tell us how you would like to communicate when you sign up for MyBA.

Report suspected non-compliance by registered charities

If you have information that a charity may be non-compliant, please refer to Report a lead on suspected tax cheating in Canada.

Lead information pertaining to a charity may include:

conducting improper fundraising
undertaking non-charitable activities
providing false receipts
providing private benefits to directors of the charity or third parties
misappropriating funds
lacking direction and control on activities carried out outside Canada
operating an unrelated business

When submitting a lead on a charity, it is helpful to provide:

the name of the charity
the charity's registration number, if available
detailed information to support your lead
relevant documentation, if available

You can submit a lead anonymously, but if you choose to identify yourself, your identity is kept confidential. No feedback or updates are given once a lead is submitted. The Charities Directorate’s actions are only made public when they result in a charity being:

revoked
annulled
suspended
penalized

Comments on policies and guidance

Your opinion counts

If you have comments or suggestions to improve the Charities Directorate's policies and guidance products or if you want to comment on a policy or guidance that is up for consultation, we would like to hear from you. Go to Feedback on policies and guidance.