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Your information and privacy are protected

• VACs don’t play a role in the decision-making process and are expressly forbidden to provide you with any visa-related advice.
• All decisions on applications are made by Canadian migration officers at an IRCC office.
• VACs don’t represent the Government of Canada. VACs are managed by private companies or international organizations. They’re only authorized to provide specific services to applicants under the terms of a formal contract with IRCC.
• Protection of personal information is a primary consideration for the Government of Canada when selecting the VAC service provider. Each VAC must protect personal information. Any failure to comply with the terms of the formal contract between the Government of Canada (GC) and the service provider could result in the cancellation of the contract.
• If you suspect your privacy was breached, report a privacy concern.

  Report a privacy concern

  If you think a VAC breached your privacy when it collected or handled your personal information, contact the visa office that is processing your application. Don’t submit your application with your complaint.

  To file a complaint about how we handle your personal information or to ask a question about Canada’s Privacy Act, contact the Privacy Commissioner of Canada. Don’t submit your application with your complaint.