How to register for MSCA with your bank

This page provides you with the information you need to register for My Service Canada Account (MSCA) with your bank. Once you have read the instructions, select the "Register with your bank" button at the bottom of the page.

1. Meet the MSCA eligibility criteria

   To register for MSCA, you must:

   • be at least 12 years old
   • only access and use MSCA as yourself. No one is authorized to use or create an account on your behalf

2. Determine if your bank is a Sign-in Partner

   Using a Sign-in Partner to access MSCA allows you to use the same sign-in information you use for your online banking.

   View the full list of Sign-in Partners

   • Affinity Credit Union
   • Alberta Treasury Branches
   • BMO Financial Group
   • CIBC Canadian Imperial Bank of Commerce
   • Coast Capital Savings
   • Conexus Credit Union
   • connectFirst Credit Union
   • Desjardins Group (Caisses Populaires, UNI)
   • Libro Credit Union
   • Meridian Credit Union
   • National Bank of Canada
   • RBC Royal Bank
   • Scotiabank
   • Servus Credit Union
   • Simplii Financial
   • Tangerine
   • TD Bank Group
   • Vancity
   • Wealthsimple

   

3. Provide your Social Insurance Number (SIN)

   To start creating your profile, you will need to provide your SIN.

   If you have recently applied for a SIN online, you can use your:

   • Birth Registration Number found on your Canadian birth certificate, or
   • Unique Client Identifier (UCI), also known as client identification (client ID) number issued by Immigration, Refugees and Citizenship Canada

4. Verify your identity

   Once you have signed in with your banking information (Sign-in Partner), you will be presented with 3 options to help verify your identity:

   1. Use Interac® verification service Recommended

      The Interac® verification service will allow you to register for MSCA in real-time. To help verify your identity using this option, you must use your online banking information.

      View the full list of participating financial institutions

      • BMO
      • CIBC
      • Desjardins
      • RBC
      • Scotiabank
      • TD

      For more information, please refer to the  Help verify your identity using Interac® verification service page.

      Important: You will be asked to enter your online banking credential twice. You will enter it at the start to begin your MSCA registration. This is anonymous, there is no information shared with Employment and Social Development Canada (ESDC.) You will then enter it a second time to help verify your identity. This time, your financial institution will share basic personal information with ESDC for verification purpose.

   2. Use a personal access code (PAC)

      To verify your identity using this option, make sure you have received your PAC before registering for MSCA. You will need to enter it to complete your registration.

      You may already have a PAC. If you don’t, you can request one. Wait times vary depending on how you request your PAC.

      Request a PAC:

      Online

      You can request a PAC online and receive it by mail within 5 to 10 business days.

      You will need:

      • your Social Insurance Number (SIN)
      • your parent's family name at birth
      • your postal code if you are a Canadian resident or your country of residence if you are a foreign resident

      Have your JavaScript enabled.

      Request a PAC

      In person at a Service Canada Office

      You can request a PAC by visiting a Service Canada Office.

      You will need:

      • your Social Insurance Number (SIN)
      • your parent's family name at birth
      • your postal code if you are a Canadian resident or your country of residence if you are a foreign resident
      • a valid (not expired) acceptable proof of identity, such as:
        • Canadian passport
        • certification of Canadian citizenship
        • certification of Indian status
        • certificate of registration of birth abroad
        • driver's license (provincial or territorial)
        • health card
        • permanent resident card
        • provincial identification card

      Find a Service Canada Office

      If you require assistance, you can submit an eServiceCanada form. A Service Canada representative will contact you by telephone within 2 business days. We can book an appointment for you at a Service Canada Centre, if needed.

      By phone

      Note: This service is only available for returning clients of the Canada Pension Plan.

      The Service Canada agent will let you know when you could receive your access code. The time frame will vary by case.

      Call Service Canada at 1-800-277-9914 Monday to Friday between 8:30 am and 4:30 pm local time. You can also call this number to check the status of your PAC request or disable your PAC.

      You will need:

      • your Social Insurance Number (SIN)
      • answers to various security questions to verify your identity

   3. Use a SIN Application Number

      You can only use this option if you have recently applied for a SIN online. You will receive a SIN Application Number once you submit your application. Make sure you have received an email confirming your SIN application has been processed before registering for MSCA.

5. Secure your account with multi-factor authentication

   Once you verified your identity, you will be directed to secure your account. For more information, visit the Multi-factor authentication page.

Register with your bank