Pension benefits and services in My Service Canada Account

Select "Application status" to view messages about your CPP, CPP disability benefits or OAS application status.

Select "Payment information" to view payment details. You can print an official proof of payment report of your CPP, CPP disability benefits and OAS benefits. You will be able to view your payment information for the current and last 2 years.

Note: OAS recipients will only be able to view their most recent payment. Contact OAS for a copy of your past payment information.

If you have contributed to the CPP, you can view your estimated monthly CPP benefits by selecting "Estimated monthly CPP benefits".

You can delay your OAS/GIS pension by selecting "Delay receiving my OAS pension" and follow the directions".

If you have applied or are receiving a CPP retirement pension or CPP disability benefits, you may request the child-rearing provision by selecting "Request my child-rearing provision".

To change your banking information and select the date you want the change to take effect, select "Direct deposit".

Once you have made the change and received confirmation, you may use the link at the bottom of the page to view your changes right away.

Note: It can take up to 30 days for changes to your banking information to take effect. To ensure your next payment is sent to your new account, give us your new banking information at least 30 days before your payment date.

It is not possible to change the information for foreign direct deposit online. To change your direct deposit, contact us to speak with one of our agents over the phone.

To change your address and select the effective date, select "Address".

Once you made the change and received confirmation, you may use the link at the bottom of the page to view your changes right away.

Note: It is not possible to change the information for foreign addresses online. To change your address, contact us to speak with one of our agents over the phone.

To view, change or delete your home, work, and mobile telephone numbers, select "Telephone number".

You can’t make this type of update on MSCA. Contact us by phone to speak with one of our agents. They can tell you how to update this information.

To view, add, change and/or delete an authorized person who has your consent to communicate with Service Canada about your CPP, CPP disability or OAS account, select "Give consent for someone to communicate with CPP/OAS on my behalf".

You can upload supporting documents for a CPP disability application by selecting "Upload documents".

This service is only available for:

• Disability pension
• Post-retirement disability benefit
• Request for reconsideration for CPPD

Students aged 18 to 25 who are renewing their children’s benefit are now able to submit their proof of enrolment by signing into or registering for MSCA.

To submit your request online:

• sign in or register to MSCA
• navigate to the "Canada Pension Plan / Old Age Security" section
• select "Submit Declaration of attendance at school or university"

If you disagree with a decision about your pension application, you can ask Service Canada to reconsider.

To submit your request online:

• sign in or register to MSCA
• navigate to the "Canada Pension Plan / Old Age Security" section
• navigate to the "If you disagree with a decision" section
• select "Ask Service Canada to reconsider" under "Step 1"

If you disagree with a new reconsideration decision from Service Canada, you can appeal it to the Social Security Tribunal (SST). The SST is an independent administrative tribunal. It’s separate from Service Canada.

To appeal to the SST online:

• sign in or register to MSCA
• navigate to the "Canada Pension Plan / Old Age Security" section
• navigate to the "If you disagree with a decision" section
• select "Appeal to the SST" under "Step 2"

The online printed version of your Statement of Contributions is considered a legal document. You may request to have your Statement of Contributions mailed to you by selecting "CPP contributions" or by contacting CPP.

If you received CPP/OAS benefits in the last 6 years, you can view and print your tax slips (T4A(P), T4A(OAS) and NR4) by selecting "Tax slips". Your online tax slip is an official document. You can attach it to your income tax return.

You can choose to receive your tax slips electronically or by mail by selecting "Tax slip mailing options".

To view, start, change or stop a federal voluntary tax deduction, select "Federal voluntary tax deductions for CPP/OAS".

Once you have completed the change, you will be able to view your:

• estimated gross amount
• federal voluntary tax deduction
• estimated net monthly payment after deduction