ESDC service performance reporting for fiscal year 2021 to 2022

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Administration of Grants and Contributions (Gs&Cs) Service for the Labour Program

Labour Funding Program (LFP)

  1. International Trade and Labour (ITL)
  2. Occupational Health and Safety (OHS)

Acknowledgement of Grants and Contributions proposals

Learn more about Labour Funding Program.

Canada Apprentice Loans

Application processing for Canada Apprentice Loans

Payment of Canada Apprentice Loans

Canada Apprentice Loans telephone response time

Canada Apprentice Loans email response time

Our performance in 2021 to 2022: ESDC met this standard 100% of the time

Learn more about Canada Apprentice Loans

Canada Apprenticeship Grants

Canada Apprenticeship Grants payments issuance

ca-ciconline.com

Accessibility of ca-ciconline.com

Learn more about ca-ciconline.com

Canada Disability Savings Grant and Disability Savings Bond

Canada Disability Savings Grant and Canada Disability Savings Bond telephone response time

Canada Disability Savings Grant and Canada Disability Savings Bond voicemail response time

Canada Disability Savings Grant and Canada Disability Savings Bond written enquiry response time

Canada Disability Savings Grant and Canada Disability Savings Bond e-mail enquiry response time

Learn more about the Registered Disability Savings Plan.

Canada Education Savings Grant and Canada Learning Bond

Canada Education Savings Grant

Learn more about Canada Educations Savings Grant.

Canada Learning Bond

Learn more about Canada Learning Bond.

Canada Education Savings Grant and Canada Learning Bond telephone response time

Canada Education Savings Grant and Canada Learning Bond voicemail response time

Canada Education Savings Grant and Canada Learning Bond written enquiry response time

Canada Education Savings Grant and Canada Learning Bond e-mail enquiry response time

Canada Pension Plan (CPP) Benefit

Canada Pension Plan retirement benefits

Accuracy of Canada Pension Plan payments

Access to a Canada Pension Plan and Old Age Security call centre agent

Learn more about Canada Pension Plan.

Canada Pension Plan Disability Benefits

Application for Canada Pension Plan disability benefits

Canada Pension Plan disability benefit for applicants with a terminal illness

Canada Pension Plan disability benefit for applicants with a grave medical condition

Canada Pension Plan disability benefit reconsiderations

Learn more about Canada Pension Plan Disability benefits.

Canada Student Grants and Canada Student Loans

Canada Student Financial Assistance Program telephone response time

Canada Student Financial Assistance Program telephone call blockage rate

Canada Student Financial Assistance Program written enquiry response time

Canada Student Financial Assistance Program email enquiry response time

Canada Student Financial Assistance Program response time to complaints

Processing time for Master Student Financial Assistance Agreements - Online

Processing time for Master Student Financial Assistance Agreements - Mail

Processing time for incomplete or inaccurate Master Student Financial Assistance Agreements

Processing time for borrower requests to change their loan repayment schedule

Processing time for Repayment Assistance Plan applications

Learn more about Canada Student Grants and Loans.

Canadian Benefit for Parents of Young Victims of Crime

Initial Canadian Benefit payments for the Canadian Benefit for Parents of Young Victims of Crime

Learn more about the Canadian Benefit for Parents of Young Victims of Crime

Canadian Passport

Passport applications made at a Service Canada Centre - Passport Services

Passport applications made by mail

Passport applications made at a Service Canada Centre In Person

Learn more about Passport Services.

Employment Insurance (EI) Benefits

Payment of Employment Insurance benefits

Accuracy of Employment Insurance payments

Access to an Employment Insurance call centre agent

Employment Insurance requests for reconsideration

Learn more about Employment Insurance.

Federal Mediation and Conciliation Service (FMCS)

Processing time to appoint a conciliator

Federal Workers' Compensation

Transmission of injury reports to the Worker Compensation Board (WCB)

Learn more about Accidents in the workplace: federal government employees and Survivor benefits: Employees slain on duty

General Enquiry and Referral Telephone Service (1 800 O-Canada)

Access to a 1 800 O-Canada agent

Learn more about 1 800 O-Canada.

In-Person Service

Proximity to a Service Canada point of service

Waiting time for clients to be served

Access to an Outreach Support Center Service staff

Learn more about In-person Service

Job Bank – Find a Job

Accessibility of Job Bank

Learn more about Job Bank

Job Bank for Employers

Validation of employer files

Job advertisement postings

Learn more about Job Bank.

Labour Market Impact Assessments

Service Standard for the Issuance of Labour Market Impact Assessments under the Temporary Foreign Worker Program: 10-Day Priority Processing for Certain Occupations

Learn more about Temporary Foreign Worker Program – Labour Market Impact Assessments

Labour Market Information

Time to answer clients enquiries

Learn more about Labour Market Information

Labour Standards Compliance and Enforcement (LSCE)

Labour Standards Compliance and Enforcement monetary complaints settlements

Labour Standards Compliance and Enforcement unjust dismissal complaints settlements

Learn more about Labour Standards

Management of Grants and Contributions for Employment and Social Development Programs

For most grants and contributions programs, we commit to meeting three service standards 80% of the time (under normal circumstances):

Acknowledgement of proposals

Notification of funding decisions

Issuance of Payments

Learn more about Grants and Contributions.

Occupational Health and Safety Compliance and Enforcement

Guidance to questions on regulatory requirements

Learn more about Occupational Health and Safety.

Office for Client Satisfaction

Online:

Acknowledgement of feedback

Time to reply to feedback

Postal mail:

Acknowledgement of feedback

Time to reply to feedback

Fax:

Acknowledgement of feedback

Time to reply to feedback

Telephone:

Acknowledgement of feedback

Learn more about the Office for Client Satisfaction

Old Age Security (OAS) Benefits

Payment of Old Age Security basic benefits

Accuracy of Old Age Security payments

Access to an Old Age Security and Canada Pension Plan call centre agent

Learn more about Old Age Security.

Provision of a Social Insurance Number

Social Insurance Numbers issued in one in-person visit

Social Insurance Numbers issued by mail

Newborn Registration Service applications

Learn more about Social Insurance Number.

Wage Earner Protection Program

Wage Earner Protection Program payment and non-payment notification

Learn more about the Wage Earner Protection Program

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