Contact International Social Security Agreements

Online

You can complete the following tasks online:

• Download International Social Security Agreements forms (You will first need to select your country on the page)

By phone

You can complete the following tasks by calling:

• apply or update direct deposit
• get various Canada Pension Plan (CPP)/Old Age Security (OAS) documents including:
• application forms
• entitlement letters
• rate letters
• tax slips
• get a CPP/OAS estimate
• request or cancel voluntary tax withholds (for Canadian residents only)
• report when a payment was not received to open an investigation and receive a duplicate
• cancel benefits in case of death

Please ensure you have your Social Insurance Number available before you call.

Canada and the United States Toll-free: 1-800-454-8731
Canada and the United States TTY: 1-800-255-4786
Outside Canada and the United States: 1-613-957-1954 (Call collect)
The hours of operation are 8:30 a.m. to 4:30 p.m. Eastern time, Monday to Friday.

For information about the service standard and average wait times to speak to an agent, please see the information for the Canada Pension Plan and Old Age Security call centres.

By mail

You can complete the following tasks by mail:

• Submit an application and/or supporting documents
• Change or update personal information or direct deposit
• Get various CPP-OAS documents including:
• Application forms
• Entitlement letters
• Rate letters
• Tax slips
• Request or cancel voluntary tax withholds (for Canadians residents only)
• Cancel benefits in case of death

Select the appropriate country for mailing address and contact details.

In person

You can complete the following tasks at a Service Canada office:

• Submit an application and/or supporting documents
• Get general information about CPP and OAS programs
• Get general information about International Social Security Agreements

To access information on your specific file visit My Service Canada Account

Find a Service Canada office near you