Practical information

Capital Information Kiosk

Opening hours

Opening hours are indicated on the Winterlude sites web page.

Note that schedules may vary according to the activity.

Where applicable, the activity schedule is indicated in the calendar of events.

Fees

Access to Winterlude sites is free. Many events are free of charge while others have a fee. Events that have a fee will contain the text Paid event before the event's title on the calendar of events.

Universal accessibility

Services to ensure universal accessibility are offered by the National Capital Commission (NCC) along the Rideau Canal Skateway, including ramps to access the Skateway and accessible portable toilets.

A limited number of accessible paid parking spaces are available for persons with disabilities at these locations:

• National Arts Centre (NAC)
• Ottawa City Hall
• Colonel By parking near Bronson Avenue

Sno-Bus

Enjoy a free shuttle ride to Winterlude activities. View the schedule and hop on!

Street closures

Plan your trip by consulting the complete list of street closures during Winterlude.

Paid parking

During Winterlude you can park at these locations:

• Queen Elizabeth Drive on Bronson Avenue (temporary parking)
• Dows Lake (corner of Preston Street and Prince of Wales Drive)
• National Arts Centre (NAC)
• Rideau Centre
• World Exchange Plaza
• Ottawa City Hall and other parking lots operated by the City of Ottawa

Hotels and restaurants

Looking for a place to stay and eat during Winterlude? Consult the section hotels and restaurants for options near Winterlude activities.

Lost children

Lost children services are available at these locations:

• northern part of Jacques-Cartier Park (during park hours)
• 71 Sparks Street, between Elgin Street and Metcalfe Street (depending on programming)
• Rideau Canal Skateway

Lost and found

Lost and found boxes are kept at Winterlude information kiosks at the following locations:

• Snowflake Kingdom — northern part of Jacques-Cartier Park
• Sparks Street — between Metcalfe Street and O’Connor Street
• Rideau Canal Skateway — inside the rest area on Fifth Avenue

Still haven't found what you’ve lost? You’d like to return something you’ve found? Visit the Capital Information Kiosk or contact the Volunteer Centre by phone at 819-956-2626 or by email at benevoles-volunteer@pch.gc.ca.

First aid

First aid services are available at the northern part of Jacques-Cartier Park, at 71 Sparks Street, and on the Rideau Canal Skateway.