If you make a payment to the Canada Revenue Agency (CRA), it may not be applied to your account right away. It will be applied once your payment has been processed by the CRA. 

Steps for individuals

1. Confirm your payment in CRA My Account

   Before checking if your payment has been processed, allow:

   • 3 business days for online payments
   • 10 business days for payments by cheque or money order

   Then log in to CRA My Account to view your payment details under "Accounts and payments".

2. Resolve an issue with a payment

   If your payment was not applied to an account as expected, you or your representative can:

   • Canadian residents: 1-800-959-8281 (opens up phone application)1-800-959-8281
   • Non-residents
     • Canada or U.S.: 1-855-284-5946 (opens up phone application)1-855-284-5946
     • Outside Canada or U.S.: 1-613-940-8499 (opens up phone application)1-613-940-8499

   You or your representative will need to provide additional information, such as details from one of your assessed tax returns, to verify your identity and ensure confidentiality.

Steps for businesses

1. Confirm your payment in My Business Account

   Before checking if your payment has been processed, allow:

   • 3 business days for online payments
   • 10 business days for payments by cheque or money order

   Then log in to My Business Account to view your payment details under "View and pay account balance".

2. Resolve an issue with a payment

   If your payment was not applied to an account as expected, you or your representative can:

   • use My Business Account or Represent a Client to transfer payments between your various accounts
   • call 1-800-959-5525 (opens up phone application)1-800-959-5525

   You or your representative will need to provide additional information, such as details from one of your assessed tax returns, to verify your identity and ensure confidentiality.