Ukraine immigration measures: Contact us
July 15, 2023, was the last day to apply for a visitor visa under the Canada‑Ukraine authorization for emergency travel
The deadline to apply for a visa under the CUAET measures has passed. We’re no longer accepting applications. If you submitted an application on or before July 15, 2023, we’ll process it.
Applying for a visitor visa after July 15, 2023
If you’re Ukrainian or the family member of a Ukrainian and want to apply for a visitor visa after July 15, you can apply through the regular process.
We’ve created a phone line and a web form to prioritize immigration-related questions from
- people affected by the Russian invasion of Ukraine
- people contacting us on behalf of someone who is affected
Top questions
- How do I upload documents to my IRCC Portal account after I’ve submitted my application?
- How do I check the status of my Canada-Ukraine authorization for emergency travel application?
- Who qualifies as a family member of a Ukrainian national?
How to contact us
Contact us
This page only has contact information for questions about
- immigration
- citizenship
- passports
For other questions, learn about how Canada is responding to the Russian invasion of Ukraine.
Get email updates
You can sign up to get the latest updates on
- immigration programs
- priority processing to help affected people and
- other information about the Russian invasion of Ukraine
Use our web form
If you use our web form, the information we need you to include depends on the reason you’re contacting us.
Please note that July 15, 2023 was the last day to apply for a visitor visa under the CUAET measures.
If you
- submitted an application for a visitor visa on or after July 16, 2023
- haven’t submitted an application for a visitor visa yet
please answer “No” to the above question and follow those instructions to contact us. This will help us prioritize your question.
If you have a general question about the CUAET measures
To make sure we prioritize your question:
- Use this web form.
- In the “Tell us about your situation” box,
- describe your situation, including what you need help with
- add the keyword Ukraine2022 at the end of your description
If you’ve already submitted an application for yourself
To make sure we can find your application and prioritize your question:
- Use this web form.
- In the “Tell us about your situation” box,
- describe your situation, including what you need help with
- add the keyword Ukraine2022 at the end of your description
- If you’re changing your contact information (like your address or email), include both the old and new information in your request.
If you’re contacting us about someone else’s application
We’ll only share information with you if the principal applicant has authorized you to get information about their application. Learn more.
To make sure we prioritize your question:
- Use this web form.
- Complete the form using the applicant’s name and date of birth.
- In the “Tell us about your situation” box,
- include your full name
- describe your situation, including what you need help with
- add the keyword Ukraine2022 at the end of your description
- If you’re changing contact information (like an address or email), include both the old and new information in your request.
If you have a general question
To make sure we prioritize your question:- Use this web form.
- In the “Tell us about your situation” box,
- describe your situation, including what you need help with
- add the keyword UKF2023 at the end of your description
If you’ve already submitted an application for yourself
To make sure we can find your application and prioritize your question:
- Use this web form.
- In the “Tell us about your situation” box,
- describe your situation, including what you need help with
- add the keyword UKF2023 at the end of your description
- If you’re changing your contact information (like your address or email), include both the old and new information in your request.
If you’re contacting us about someone else’s application
We’ll only share information with you if the principal applicant has authorized you to get information about their application. Learn more.
To make sure we prioritize your question:
- Use this web form.
- Complete the form using the applicant’s name and date of birth.
- In the “Tell us about your situation” box,
- include your full name
- describe your situation, including what you need help with
- add the keyword UKF2023 at the end of your description
- If you’re changing contact information (like an address or email), include both the old and new information in your request.
Contact us by phone
Call us at +1-613-321-4243
- Monday to Friday, 8:00 a.m. to 4:00 p.m. (Canada local time)
- Available both inside and outside Canada.
- We’ll accept charges for collect calls or calls with reverse charges.
Wait times may be longer due to call volumes.
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