After you apply

Refugee travel document and certificate of identity services are now available

Find out how to apply for regular or urgent service.

If you already applied and now need a travel document urgently, contact us.

Processing your application

If your application is incomplete, we’ll return it to you.

If we start processing your application, you will not get a full refund if

you paid your fees online
we returned your application to you because it’s incomplete and you do not resubmit the application

If we refuse your application

You won’t get the full service fee back. We only refund the consular fee. We do this automatically.

If we approve your application

Your travel document and your original documents will be mailed to you. They may be in 2 separate packages.

If you have a community mailbox, make sure you check it before you contact us about your application.

When you receive your travel document, you need to do the following:

Make sure the information in the travel document is accurate, especially your personal information. If there are any errors, contact us immediately.

Sign your name using a black or blue ballpoint pen on the signature line on page 3.

Children under 16 should not sign their travel document. The signature line on page 3 should be left blank.

Do not sign anyone else’s travel document, including your child’s travel document. This makes it invalid.

We recommend you pick someone who does not normally travel with you to be your emergency contact.

Write their contact information in pencil so you can update it if you need to.

Erase their information and add your new emergency contact.
- Do not use correction fluid (Wite-Out®, Liquid Paper®, Tipp‑Ex®) on your travel document.
If there isn’t enough space, write your new contact on a separate piece of paper and insert it into your travel document.
Make sure you only slide the piece of paper into your travel document.
- Do not glue or staple it to your travel document. This can cause problems when travelling.