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IRCC web form: Contact us online

Submitting an enquiry

Even if you haven’t heard from us recently, we’re still processing your application. You don’t need to do anything else. If we need more information, we’ll contact you.

Our agents do not have access to more information about your case status or processing time than you can access online. Before contacting us, you can

We understand that timely access to client support is important. Thank you for your patience.

What would you like to do?

I want to:

  • ask about my application
  • ask a general question about a program or service
  • give new information about my application
  • change my contact information
  • add, change or remove a representative
  • ask about the 2023 parents and grandparents sponsorship program
  • report a technical problem

If you’ve never received a unique client identifier (UCI) and wish to ask a general question, type 00000000 in the Client ID number (UCI) field.

I want to give feedback (compliment, comment or complaint) on your services.

Give feedback

2023 parents and grandparents sponsorship program

For general enquiries about the parents and grandparents sponsorship program

  • under Type of application/enquiry, select Sponsorship
  • under Type of application/enquiry (continued), select Sponsorship – Spouse, common-law partner, dependent children, parents/grandparents living outside Canada
  • use the keyword PGP2023 in the text box (you can copy and paste it)
  • complete all other required fields

If you’re experiencing technical issues

  • under Type of application/enquiry, select Technical difficulties
  • use the keyword PGP2023 in the text box (you can copy and paste it)
  • complete all other required fields

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