Mandatory reporting by regulated entities
This section provides important documents, forms and questionnaires published by FCAC that may apply to your federally regulated financial entity.
Note: You may experience difficulties viewing PDF documents using certain Web browsers. Should this occur, you can either download the PDF document and use Adobe Reader or another PDF reader, or try a different Web browser.
Banks
Guides and annexes
- Regulatory reporting guide for banks and authorized foreign banks New
- FCAC Secure Portal: External user guide (PDF) New
- Quarterly complaints reporting: Submission schema reference (PDF) New
- JSON Schema New
Forms and templates
Trust and loan, retail association, insurance
Guides
- Regulatory reporting guide for trust and loan companies, insurance companies and retail associations New
- Reportable complaints aggregate report guide for consumer provisions Updated
- Reportable complaints report guide for codes of conduct and public commitments Updated
Forms and templates
External complaints bodies
Guides
- Mandatory reporting guide for external complaint bodies
- Reportable complaints aggregate report guide for consumer provisions (PDF, 203 KB)
Forms and templates
Payment card network operators
Guides and reference documents
- Mandatory reporting guide for payment card network operators
- Complaint-handling procedure information for the Code of Conduct for the Credit and Debit Card Industry in Canada
- Instructions, timelines and reporting guide for aggregate reporting on the Code of Conduct for the Credit and Debit Card Industry in Canada
Forms and templates
- Common complaint-handling template for payment card network operators and acquirers (PDF, 93 KB)
- Reportable complaints aggregate report (PDF, 182 KB)
- Reportable compliance issues summary report (PDF, 827 KB)
- Acquirer Attestation of Compliance (PDF, 1.6 MB)
- Acquirer Schedule A (PDF, 186 KB)
- Acquirer Downstream Participant Attestation of Compliance (PDF, 1 MB)
- Acquirer Downstream Participant Schedule A (PDF, 182 KB)
- Issuer Attestation of Compliance (PDF, 507 KB)
- Issuer Schedule A (PDF, 188 KB)
Page details
- Date modified: