Advance Declaration and ArriveCAN help topics

The first step in creating a new account is to enter a valid email address. As you re-enter your email address to verify it, make sure:

• there are no spaces in it, including at the end
• it follows the correct format with an "@" sign
• the entries in both fields match exactly

Passwords must be at least 8 characters long and contain at least 1 of the following:

• upper case letter (A-Z)
• lower case letter (a-z)
• digit (0-9)
• special character (^ $ * . [ ] { } ( ) ? " ! @ # % & / \, > ‹ ' : ; | _ ~)
  • do not use a space, = or +

Check your spam, junk, and/or promotions folder in case the email went there. There may be a brief delay before you receive the code. Wait for a while before requesting a new code.

Do not close the app while on the "Activate your account" screen. If you do, you will need to restart the activation process.

If you have not left the "Activate your account" screen in ArriveCAN, you can request a new verification code. Select "Resend code." Previous codes will no longer work.

If you get an error message after entering your verification code, make sure that you didn't add any extra characters or spaces when you copied the 6-digit code from the email.

If the error message persists, try signing in again with the email and password you created. Do not select "Create account."

You will receive a pop up message saying that your account exists but hasn't been verified. Select "Send me a verification code" and enter the code from the latest email once it arrives. Previous codes will no longer work.

Once you successfully enter your code, your account is activated. The same email and password may be used to sign in to the mobile app or ArriveCAN online.

If you forget your password, select "Forgot password?" below the sign in button. Make sure you enter the same email address you used to create your account.

If an account exists for the email address you enter, ArriveCAN will send you a verification code you can use to set a new password.

• Make sure you're using the same email address you used to create your account
• Make sure the email address is properly formatted
• Check your spam, junk or promotions folder
• Use the code from the last email sent to you

You must follow the instructions in the email within 24 hours of receiving it. If you miss this timeframe, open ArriveCAN and click "Forgot password?" to start over.

Note for resetting the password on unverified accounts: If you never completed the account activation step by entering the verification code within the first 24 hours of creating the account, the account no longer exists and you will not receive an email.

• If it has been more than 24 hours since creating the account, you can start over at Step 1 to create your account using your email address
• If you did not complete the account activate step by entering the verification code and it has been less than 24 hours since creating your account, you can:
  • contact us for technical support
  • wait 24 hours from the time you first created the account and start over
  • create a new account using a different email address